Terms & conditions

Who we are

This website is operated by Offroad Midlands. We sell off-road bikes, quads and riding gear from the Midlands, in the United Kingdom. Workshop and viewing visits are by appointment.

Email sales@offroadmidlands.co.uk or call 07876 290746.

When these terms say “we”, “us” or “our”, that means Offroad Midlands. “You” means the person using the site or buying from us.

Using this website

You may use the site to look at what we sell, send an enquiry, ask to be told when new bikes arrive, create an account, and buy items that are offered for online checkout.

Don't misuse the site. That includes trying to break it, scrape it in a way that overloads it, or use it for anything unlawful. We can suspend or change the site, or refuse an order, if we need to for security, stock, or a legal reason.

Product information, photos and availability

We describe bikes and gear as accurately as we can. Photos show the item, but colour and small details can look different on a screen. Specs, stock and prices can change.

An item is only available if it's still in stock when we accept your order or, for a used bike, when we agree the sale with you. If we can't supply something you've ordered, we'll tell you and refund anything you've paid for that item.

Prices

Prices are in pounds sterling (GBP). The price you pay for an online order is the price shown at Shopify checkout, including any delivery charge shown there, unless we have made a clear mistake.

Where VAT applies, it's included in the price you're shown before you pay, unless we tell you otherwise first.

If a price is obviously wrong, for example a missing digit, we don't have to sell at that price. We'll tell you, cancel the order if it hasn't been fulfilled, and refund anything you've paid. You don't have to accept a corrected price.

Used bikes

Used bikes aren't sold through the website. You can't add a used bike to the basket or pay for it online. Use Call now or Email us on the bike's page. That message asks us about the bike. It doesn't place an order.

We make the contract for a used bike offline, when we agree the sale with you in person, by phone, or by a clear written confirmation. Browsing the site, or sending the enquiry form, doesn't create that contract. There's no online payment for that bike.

Used bikes are sold as seen, after you've had a chance to inspect or view them, and on the condition we've described honestly. Marks, wear and faults we've told you about are part of that description. The 14-day online cancellation right below covers online purchases. A used bike agreed offline, after you've viewed it, sits outside that right.

Online orders and the contract

New bikes, when we have them in stock, plus accessories and gear, can be bought through Shopify checkout. The basket holds what you're thinking of buying. The purchase starts when you place the order at checkout.

When you place an online order you're offering to buy those goods from us on these terms. The contract is made when we accept the order. We accept it when Shopify confirms the order, or when we email you to confirm it, whichever happens first. If we can't accept it, we'll tell you and refund any payment taken.

Payment

Online orders are paid through Shopify's checkout. We don't take or store your card number on this website. Shopify, or the payment provider it uses, takes the payment. If a payment fails, we haven't accepted the order.

Delivery and collection

We deliver in the UK. Any delivery charge is shown before you pay at checkout. Where we offer to deliver a bike assembled and ready to ride, we say so on the product page or before you order.

You can also collect from us in the Midlands, by appointment. We'll agree a time with you.

For an online order, you own the goods once we've received payment in full. Risk passes to you when the goods are delivered to the address you gave us, or when you collect them. If you ask us to hand the goods to a carrier you chose yourself, risk passes when we hand them to that carrier.

For a used bike paid offline, ownership and risk pass when we hand the bike to you, unless we've agreed something else in writing before then.

Cancelling an online order

If you're a consumer and you bought online, you can cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have 14 days from the day after you receive the goods. To cancel, email sales@offroadmidlands.co.uk or call 07876 290746 and say that you want to cancel. You don't have to give a reason.

This cancellation right doesn't apply where the law says so, including:

• goods made to your specification or clearly personalised;
• sealed goods that aren't suitable for return once unsealed, for health or hygiene reasons, such as helmets and goggles, once you've broken the seal;
• goods that deteriorate or expire quickly.

Send the goods back within 14 days of telling us. You may handle them as you would in a shop. If you do more than that and the goods lose value, we can deduct a fair amount from the refund. You pay the cost of sending the goods back, unless they're faulty or we failed to tell you that you'd have to pay. Pack them so they travel safely.

We refund the price you paid, including standard delivery, within 14 days of getting the goods back, or of you showing you've sent them, whichever is sooner. We use the same payment method you used, unless you agree otherwise. We don't refund extra delivery charges if you chose a more expensive option than the standard one we offered.

Faulty goods

Nothing in these terms takes away your rights under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose, and as described.

If something's faulty, contact us first. In the first 30 days after delivery or collection you can reject the goods and ask for a full refund. After that, we can repair or replace them. If a repair or replacement isn't possible, or fails, you can ask for a price reduction or a refund.

Used goods are judged by their age, use, price, and the condition we described. Wear we told you about, or that you saw when you viewed the bike, is part of that description. A fault is something wrong beyond that honest description.

For faulty goods we'll cover a reasonable cost of return. Don't send a bike back until we've agreed how.

Manufacturer warranties

Some new products come with a warranty from the manufacturer. That warranty sits alongside your legal rights. It doesn't replace them. What it covers, and for how long, is set by the manufacturer. We'll tell you when a manufacturer warranty applies. Contact us first and we'll help you with a claim.

Off-road safety

The bikes, quads and similar machines we sell are off-road. They aren't road legal, and you must keep them off public roads and pavements. Use them on private land, with the landowner's permission.

• Wear proper protective gear every time you ride.
• Children must be supervised by a responsible adult.
• A parent or guardian decides whether a child is ready to ride, and stays responsible for that child.
• You are responsible for riding within your ability, and for following the law and the landowner's rules.

Our liability

We don't exclude or limit liability where the law doesn't allow it. That includes liability for death or personal injury caused by our negligence, for fraud, and for your statutory rights, including under the Consumer Rights Act 2015.

If we breach these terms and you're a consumer, we're responsible for loss that was a foreseeable result of the breach. We're not responsible for loss that wasn't foreseeable, or for loss caused by you riding against the safety section above, beyond what the law still requires us to cover.

If you buy wholly or mainly for business purposes, consumer cancellation rights and the Consumer Rights Act 2015 consumer remedies don't apply in the same way. Talk to us before you order if you're buying for a business.

Customer accounts

You can create an account through Shopify to see orders and saved details. Give accurate information and keep your login private. You're responsible for orders placed through your account. We can close an account if it's misused. Closing it doesn't cancel a contract that's already been made.

Contact form and enquiries

The contact form, the used-bike email form, and the “notify me” signup for new bikes send a message to our sales inbox. An enquiry is free. Sending a form leaves the bike unreserved, and no contract exists until we agree one.

Changes to these terms

We can update these terms by publishing a new version on this page. The version in force when you place an online order, or when we agree a used-bike sale, is the version that applies to that contract. A contract already made keeps the terms from when it was made.

Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales deal with disputes. If you live in Scotland or Northern Ireland, you can also use your local courts where consumer law gives you that choice.